Email
Set up your email sender
Choose who your order emails come from, where replies go, and who gets a copy.
You can email sales orders, quotes, purchase orders and transfers straight from InventaHQ. Set this up once.
Before you start
You need the Manage email settings permission.
Go to Settings → Email. The Sender section controls who your emails come from.
Setting What to enter From name The name people see, usually your business name. Reply-to address Where replies go, such as sales@yourbusiness.co.nz. Default CC Anyone who should get a copy of every email. Separate addresses with commas. Default BCC Anyone who should get a hidden copy, such as your records inbox. Customers can't see it. Up to 5 addresses. Send to this contact address by default The contact's Billing email or Shipping email. Click Save. The line under the form shows the address your emails send from.
Good to know: until you verify your own domain, emails send from a shared InventaHQ address. Replies still go to your reply-to address. See Verify your email domain.
Check what's been sent
Recently sent, at the bottom of the page, lists the last 50 emails, who sent them, and whether each was Sent or Failed. Hover over a failed one to see why.
Did this guide solve your problem?