Getting started
Fix common messages
What the most common messages in InventaHQ mean, and what to do about them.
When something can't be saved, InventaHQ tells you why. Here are the messages people see most, and how to fix them.
Products and contacts
| Message | What to do |
|---|---|
| There's already a product with the product number (SKU) … | Each Product # must be different. Use another one, or open the existing product. |
| This email is already used by… | That contact already exists. Search for it in Contacts. |
| You can't change a product's type | A Stock product can't change type, and an existing product can't become Stock. Make it inactive and add a new product with the right type. |
| A kit must be a Non Stock item | Change the product type to Non Stock before you turn on Kit / Bundle. |
Orders
| Message | What to do |
|---|---|
| You can't ship because products are short | The message lists the products. The ship-from location doesn't have enough. Receive or transfer stock first, or change the quantity. |
| Unpack this order first, then unpick it | Click Actions → Unpack Order, then Unpick Order. See Undo a pick or pack. |
| Enter a batch number for … or Enter a serial number for every unit of … | Fill in the tracking details for that product before you receive or adjust. You need one serial number per unit. |
| Auto Receive skips an order | The order has serial, batch or expiry-tracked products. Receive it from the order instead. |
Settings
| Message | What to do |
|---|---|
| Some of your stock is held in part-units | You can't turn off decimal quantities while you hold part-units, such as 1.5. Adjust them to whole numbers first. |
| Your plan only allows … users | Remove an unused invite, or contact us to add more users. |
Xero
| Message | What to do |
|---|---|
| A tax rate isn't mapped | Go to Settings → Integrations → Xero → Accounts and tax and map it. |
| The link to Xero has expired | Click Reconnect Xero and sign in again. Nothing is lost. |
Still stuck? Click Submit a ticket at the top of this page and tell us the message you see.
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