Sales
Undo a pick or pack
Unpack a packed order or unpick a picked order, and put the stock back.
Use this when an order was picked or packed by mistake, or the customer has changed their mind.
Before you start
- To unpick, you need the Pick permission for sales. To unpack, you need Pack.
- A Packed order must be unpacked before it can be unpicked.
Go to Sales and open the order.
Click Actions → Unpack Order, then Yes, unpack. The cartons and shipping details are removed. The order goes back to Picked.
Click Actions → Unpick Order, then Yes, unpick. The picked stock is released. The order goes back to Open.
Good to know: each step is recorded in the order's Order History and the Audit Log.
Change a pick instead
If you only need to change part of a pick, click Edit Picking or Edit Packing. You don't need to start again.
Transfers
You can unpick a transfer the same way: open it and click Actions → Unpick Order.
Did this guide solve your problem?